Refund & Cancellation Policy
You must notify Varanasi Inn immediately if you decide to cancel your order, preferably by phone, and quote your order number. Please note, we will start preparing your order just after you received the confirmation from Varanasi Inn. If Varanasi Inn accepts your cancellation, no cancellation fee applies. If Varanasi Inn refuses cancellation, (e.g. preparation of order placed by you has been completed and/or delivery personnel has already been dispatched), we will not be able to refund any order, which has been already dispatched.
As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same from the restaurant. Usually, this is within 5 minutes of placing an order.
If the cancellation was made in time and once Varanasi Inn has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. We may cancel a contract/order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
In the unlikely event that Varanasi Inn delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item/order within 14 days by the Varanasi Inn. If the Varanasi Inn can only do a partial delivery (as a few items might not be available), its staff should inform you or propose a replacement for the missing items.